Self Service in Banking And Retail Going Overboard
If we look back in history, banking and retail outlets had armies of clerks helping you get your job done. Rather doing the job for you.The grocery clerk fetched the items for you, packed them up and ringed in the amount on the cash register.The banking clerk cashed your cheques, gave you the status and balance of your account and handed you the cash.As time went by, technology started making forays in those areas, and we saw Automated Teller Machines and self service at the supermarket.Initially, the motive for doing this was convenience for the customer: the ATM was open after hours, and the supermarket allowed you to pick the vegetables you wanted, not what the clerk handed you out.
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